My domain has Cloudfare Proxy problem

[AndrewLim]

I just connect my Squarespace domain to Shopify, and it's saying 'Your domain has a Cloudflare Proxy, which is not supported by Shopify.' I'm new to Shopify and don't know much technical stuff, bit I can't find any record connected to Cloudfare. Please, how do i fix this??

Also, it says SSL pending. Does it automatically confirm SSL?

[SealSubs-Roan]

Hi @AndrewLim !

If you newly connected the domain, SSL pending status is normal. Give it around 48 hours as the system will take time to update the DNS records.

[MooseDesk]

Hi @AndrewLim,

Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.

I understand you're having difficulty connecting your Squarespace domain to Shopify. Let's address each problem one by one:

1. Cloudflare Proxy issue: The error message you received indicates that your domain is using Cloudflare Proxy, which Shopify doesn't support. Although you don't see any records related to Cloudflare, the proxy might have been enabled previously. To fix this:

• Log in to your Cloudflare account
• Navigate to the DNS management section for your domain
• Check the DNS records, especially A or CNAME records
• If you see an orange cloud icon next to any record, click on it to turn it gray. This will disable Cloudflare Proxy for that record.

2. SSL pending: Regarding the SSL issue, Shopify will automatically provide and install an SSL certificate for your domain. However, this process can take anywhere from a few minutes to a few hours after you successfully connect your domain. You don't need to do anything extra, just wait a bit and check back later.

If you still encounter difficulties after following these steps, don't hesitate to contact Shopify support. They can help you verify your DNS settings and ensure everything is set up correctly.

If this is helpful for you, please let me know by giving MooseDesk a 'LIKE'. If your question is answered please mark this as 'SOLUTION’.

Thank you for reading. Wish you a nice day ahead!

[PulsePrintworks]

Hi - I'm having the exact same problem: Your domain has a Cloudfare Proxy, which is not supported by Shopify.

I purchased my domain from namecheap.com. They've assured me that there is nothing on their end with Cloudflare and that my domain has been configured correctly. I do not personally have an account with Cloudfare, so what will I be logging into? Through my research, I'm learning that many people are having the same problem and it's possibly a "false detection" on Shopify. How do I get around this or have my account rectified?

[Elias]

Hey, @PulsePrintworks.

Thanks for joining this thread.

When a domain has a Cloudflare proxy, they can conflict with Shopify's networking configurations and removing proxies can improve the connectivity to your Shopify store. The Cloudflare proxy can generally be disabled through the domain settings located in your domain provider's portal. That being said, if you're unable to disable the Cloudflare proxy on your domain, then this is something that the domain provider can help you with and you can get in touch with them here: Namecheap LiveChat Support.

If you have any other questions on this topic, then don't hesitate to let us know. 

[PulsePrintworks]

Hello, I've been in contact with Namecheap multiple times and was told that it is not their issue - that they do NOT use a Cloudfare proxy. I spoke with 3 reps and they all told me the same thing. Please advise.

[Lpfeifer]

I’m having the same issue. I have a domain purchased from godaddy, followed all of the steps to connect my domain to my new Shopify store and am receiving an error message about a Cloudfare Proxy. I’ve logged into the host domain and can’t see anything in the DNS records to show I have cloudfare set up. I’ve never set up a cloudfare account. It seems that over the past month, numerous Shopify customers have been experiencing this so I’m hoping someone can provide insight on what to do.

[littledd]

Have you found a solution to the cloudflare error? I also purchased my domain from godaddy and am currently receiving the same error message. Unsure how to resolve/proceed.

[MelR1]

Same thing here! I’ve had a Shopify store for years with 2 GoDaddy domains connected with zero issues. A couple days ago I started creating a second site with a new domain and now this. GoDaddy says it’s not them. And I don’t have a Cloudflare account. Never even heard of it!

[Mjrey]

I purchased my domain from shopify and I am having the same error. “Your domain has a cloudflare proxy”

[Canders581]

Same here! I purchased mine through Shopify as well, and im getting this same error message.

[OctopusMan]

Im having the same issue, has your problem been resovled since you made this post? If so, what did you do?

[joanne1]

i purchased mine from shopify aswell and its saying the same thing 

[JoshuaK]

Same here. Bought custom domain from shopify. No clue why it has error and apparently no one from shopify knows either

[magaliv]

Same problem here. My shop doesn't work because I'm not able to set it up either. I've waited a week. Has anyone had any luck?

[zazencoffee]

Having the same problem with a newly purchased domain through squarespace. Hoping it resolves itself after DNS records update. 

[magaliv]

Having the same issue with a domain that was initially purchased through google but is now with Squarespace. It's been around a week with no resolution & my shop isn't accessible either. I thought this was an issue at Squarespace's end because they did have some hiccups with my domain but going through this thread, it does look like a shopify problem. What a mess.

[Ecom_Adam]

I am having the exact same issue with a new domain from Spaceship. This is an issue on Shopify's end, not domain providers. Please resolve this ASAP @Shopify