My domain was transferred from a different platform but I'm still receiving the "SSL Pending" alert

creationsnani
Visitor
2 0 0

I used to have my store in Square and decided to move it to Shopify. We were able to transfer our custom domain to Shopify, and it was just 7 days after initiating the process when we got confirmation of the transfer. Now, we are still receiving the "SSL Pending" on our Domain and would like to explore troubleshooting options. We've been for over a week without our store and we need it online as soon as possible. My store is https://www.creationsnani.com and we will appreciate any kind of help.

Visit us at http://www.creationsnani.com
Replies 2 (2)

Blair
Shopify Staff
1683 239 210

Hi @creationsnani,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with your domain, to ensure this gets resolved. To confirm I'm fully understanding, how long has the domain been in the SSL Pending status for? 

 

I was able to take a look at your domain and can confirm that the DNS records are all correctly pointing towards Shopify. If the domain has been in a pending state for more than 48 hours, I'd encourage you to connect with us directly. This will allow our support team to investigate further, as we wouldn't have access to any account specific information through the Community. They will be able to determine why it's stuck in a pending state and ensure it gets resolved. 

 

To connect with us, you can: 

 

  • Head over to our Help Center
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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creationsnani
Visitor
2 0 0
Thank you for your prompt response. The domain have been in "SSL Pending"
for about 7 days but it was just yesterday when Square/Weebly released the
domain, since on their end they give certain amount of time before they
actually proceed with the transfer.

We started working in our Shopify store Monday last week, and since that
day we decided the domain transfer.
Visit us at http://www.creationsnani.com