My Product Images Are Not Loading All Of A Sudden On My Website

My Product Images Are Not Loading All Of A Sudden On My Website

PureLifeScience
New Member
7 0 0

 My Product Images Are Not Loading All Of A Sudden On My Website

Replies 7 (7)

PureLifeScience
New Member
7 0 0
Dan-From-Ryviu
Shopify Partner
8382 1650 1662

It works well on my side. Maybe it is the issue with your internet or browser

Screenshot_2.jpg

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PureLifeScience
New Member
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We have tried different browsers same issue.  My boss tried from his office and he had the issue.  Like I said this is happening intermittently.  Please help

PureLifeScience
New Member
7 0 0

As you can see below no images or text - if I refresh then the images/text appear.

 

I go to another browser - same blank screen below. I have cleared cache etc but still seeing the issuenophotos.png

Dan-From-Ryviu
Shopify Partner
8382 1650 1662

I have checked on Chrome, Firefox and it's working well. Could you try to use 4G or 5G and check?

- Helpful? Like and Accept solution to let me know or Buy me Coffee ❤️!
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Enjoy 1 month of Shopify for $1. Sign up now.

PureLifeScience
New Member
7 0 0

Hi

Ok I asked others not on the same network as myself - and they see the issue.  If they click refresh then the images and text appear.  So I do not believe it's a browser or internet issue.  Maybe something to do with the theme?   The same issue was reported on shopify community back in April and shopify suggested some code update to the theme? Could it be the case here?

 

https://community.shopify.com/c/shopify-discussions/my-product-images-are-not-loading-all-of-a-sudde...

PureLifeScience
New Member
7 0 0
Hi
We are still seeing the issue in safari where the pages are coming up as blank intermittently on purelifescience.com why would this be please.

Please help
Thank you