My "COMPARE-AT PRICE" keeps deleting the price

My "COMPARE-AT PRICE" keeps deleting the price

misdy
Visitor
3 0 0

I set a price on the "COMPARE-AT PRICE" Then it seems a couple days or maybe a week later my work is gone. 

I hit save. Not sure how I can get it to not disappear.

 

I do use Listing mirror to add things to my store front. But there is No "Compare price" in listing mirror. I have to change them in my shopify. 

 

Replies 4 (4)

Dirk
Shopify Staff
2396 255 526

Hey, @misdy 

 

Happy to help. While I'm not familiar with the third-party app you mention, Listing Mirror, but based off it's features and its ability to edit and update product data, there may be an issue between your store and the app that might be worth exploring.

I would consider temporarily disabling the app for a period of time to see if the issue still persists or not. Additionally, it may be a good idea to reach out to their support team directly for possible troubleshooting steps. 

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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misdy
Visitor
3 0 0
I have store in amazon, walmart and ebay as well as shopify.


All my products get pushed from listing mirror onto my platform that I am using. So if I want to change something like a "tag" it can be done on shopify but if will just delete in a month or so. I learned that the hard way.
So if I tag something i have to do it on Listing mirror to stay tagged on shopify.
Dirk
Shopify Staff
2396 255 526

Gotcha, thanks for the clarification! I assume there is some sort of backend syncing schedule that Listing Mirror is performing that would explain the loss of tags every few weeks or so. Due to the changes not being done in their app.

 

If there is anything else I can help you with, please let me know.

 

Dirk | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Jorgensen1
Visitor
1 0 0

I am having the same issue. We have listing mirror and my pictures won't change for different colored things. I have to update in Listing mirror. I spent a whole day putting size charts in the description on shopify only to go back 2 days later and them be gone. I feel like I am just chasing my tail. I fixed all our sizes to be in order on shopify, only to be updated by listing mirror. How do we turn off listing mirror to stop making so many changes. It would be nice to just work on Shopify and not go back and forth into listing mirror. Problem is, I have like 5,000 sku's. Listing mirror talks to our inventory (skuvault) 

This is just becoming a PROBLEM!!!!