My "COMPARE-AT PRICE" keeps deleting the price

misdy
Visitor
3 0 0

I set a price on the "COMPARE-AT PRICE" Then it seems a couple days or maybe a week later my work is gone. 

I hit save. Not sure how I can get it to not disappear.

 

I do use Listing mirror to add things to my store front. But there is No "Compare price" in listing mirror. I have to change them in my shopify. 

 

Replies 3 (3)

Dirk
Shopify Staff
2167 243 491

Hey, @misdy 

 

Happy to help. While I'm not familiar with the third-party app you mention, Listing Mirror, but based off it's features and its ability to edit and update product data, there may be an issue between your store and the app that might be worth exploring.

I would consider temporarily disabling the app for a period of time to see if the issue still persists or not. Additionally, it may be a good idea to reach out to their support team directly for possible troubleshooting steps. 

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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misdy
Visitor
3 0 0
I have store in amazon, walmart and ebay as well as shopify.


All my products get pushed from listing mirror onto my platform that I am using. So if I want to change something like a "tag" it can be done on shopify but if will just delete in a month or so. I learned that the hard way.
So if I tag something i have to do it on Listing mirror to stay tagged on shopify.
Dirk
Shopify Staff
2167 243 491

Gotcha, thanks for the clarification! I assume there is some sort of backend syncing schedule that Listing Mirror is performing that would explain the loss of tags every few weeks or so. Due to the changes not being done in their app.

 

If there is anything else I can help you with, please let me know.

 

Dirk | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog