My Shopify Domain Not working

1 0 0

Good Afternoon,


I purchased domain from Shopify Domains section 2 days ago. Everything went smooth, the money was sent, it appears under billing, I got the confirmation email etc.


But once I went to Shopify Domains section to make the new domain as my primary, the new domain isn't even showing up there.


Shopify has effectively taken my money for what exactly??

The 24/7 support is completely useless too.


Can anybody help me?

Reply 1 (1)
Shopify Staff
Shopify Staff
1161 94 180

Hi, @Leo_22.


Thank you for reaching out. I am sorry your having troubles with your domain purchase. 


Can you provide me with the URL you purchased and a screenshot of your domain page in your admin? This will let me dig a bit deeper into what the issue may be. 


Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
Talk soon, 



Emily | Social Care @ Shopify 
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