My Shopify Store is not loading in UAE once connected with live server from Godaddy.

[frontieredu]

Hello all!

I have tried pretty much everything. My shopify store (frontieredu.shop) is hosted with Godaddy. The DNS records have been updated >48 hours ago. The site loads in other countries but not in the UAE. Screenshots below:

Location: UAE

Location: France

I have checked on Godaddy and there is no geoblocking enabled anywhere.

Can I get help understanding, what can I do to resolve this issue?

Thanks in advance!

[tim · Accepted solution]

Can be internet provider-specific -- are you able to test via different one, say via mobile service?
In AU, Telstra was blocking Shopify stores -- there were several complaints in these forums and it was necessary to contact Telstra to whitelist your store.

[frontieredu]

Wow! Didn't know that would be the solution. Changed the ISP to check and it does work on Etisalat and not on DU (my existing WiFi and mobile data provider).

[tim]

Now, it could be either DU is slow to update their DNS servers  -- you may test using Google servers on you desktop(?) by specifying 8.8.8.8 and/or 8.8.4.4 as your DNS servers -- then just wait a bit longer.

Or, it can be that they do block some sites -- you may need to contact your provider then for resolution.

[frontieredu]

Hi Tim!

We contacted DU regarding this and you were right! They did block access to the website. It took all of 2 hours to get it unblocked. Never would have thought, such simple advise would be key to solving this!

Thanks a ton!

[alihaneef91]

How exactly did you contacted Du about this issue? I tried on their support but its mostly for customer care. I am having the same issue on my website with Du only.