On my website, when a customer clicks on a size, it then fades and wont let you add anything to the cart.. products that are in stock and active, that have been selling fine, now are unable to be added to cart.
Is the issue persistent across all products on your store, or just some of them?
It'll be great if you can share a link to your website, and in particular the product that the issue is occurring on, so that we can also conduct some of our own testing.
In the meantime, I also encourage you to follow the steps below for some initial troubleshooting, in case what you're experiencing is stemming from a potential browser or device caching issue:
Let me know how this goes!
The issue is consistent across all products - once you try to select a size it then fades out teh add to cart option.
Ah gotcha, thanks for the clarification and for sharing the link to your website @HillbillyNCo.
I've just navigated to your store and can see what you mean — I'm experiencing the same issue and can also replicate it on different browsers and devices. Because of this, I'd like for this matter to be brought up to our internal support team for further investigation, so that we can securely access your account from our end to take a closer look at the product pages.
So from here, can I get you to please navigate to our Help Center via this link? Once in the Help Center, you can ask the virtual chat assistant to contact support, and proceed to follow the prompts from there in order to be connected with one of our live support team members. We'll be able to assist you further with this matter from there.
My pleasure, @HillbillyNCo!
As you continue to work on your store, feel free to create another post here in our Forums if you run into any other issues or require assistance from our wider Community.
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