my site is not loading since today

New Member
1 0 1

my website stopped working. it  have infinity loading and i didnt so any change in recent days ..


can someone help me to find out what causing it ? 

Replies 2 (2)
Shopify Staff
Shopify Staff
489 142 83

Hey, @elirang! Welcome to Shopify Community!


I tried visiting your website and it loaded successfully for me. Have you resolved the issue, or is it still happening on your end?


When your website doesn't load, it's likely caused by an issue with your custom domain. I checked your domain's DNS settings using the domain look-up tool and I saw that it has the required Shopify DNS records. That confirms your domain is set up and working properly. If you're still encountering issues I suggest contacting your domain provider for assistance since your domain is a third-party domain.


I had a quick browse through your store. It's great that it has all the information that customers want and need to know, and your policies are readily available. While customers can easily access the different types of information through the various policy pages on your website, adding one central resource page can answer their questions quicker and easier. If you want to improve the customer experience and make the process of finding information more straightforward, consider adding a FAQ page. We have a guide for creating one on this page.

Summer | Social Care @ Shopify 
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Shopify Partner
31329 3130 10497


Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community!😊
Thanks for your good question.

We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
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