My site is not working after I transfered my domain to Shopify, more that a week ago

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My site is not working after I transfered my domain to Shopify, more that a week ago

yogiprime
Visitor
2 0 0

need URGENT help to resolve this issue.

My domain is:  www.yogiprime.com

 

a week ago I transferred my domain to Shopify from another provider.

and the website is not working yet.

Please help me resolve this issue.

 

This is the message I get:

"We can’t connect to the server at www.yogiprime.com."

 

and in Shopify Domains: I have this message: "Setup in progress"

Thanks, Gilor

Accepted Solution (1)
AvadaCommerce
Shopify Partner
3879 839 972

This is an accepted solution.

Hi @yogiprime 

 

With this type of issue, the best bet is to get in touch with the Support team directly to have them check it for you.

You could refer to this link, log in to your store account then type in a topic in the search bar and select Search. On the following page, scroll down to Get Support and click Continue and you'll be presented with options to contact their Support via chat, email, or schedule a call-back.

If you find this answer is helpful, please mark it as a solution.
All the best.

banned

View solution in original post

Replies 6 (6)

DelightCart
Shopify Partner
1242 82 157

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yogiprime
Visitor
2 0 0

Unfortunately, it does not helps me.
I am already with an active email of this domain.

The only thing that does not work is my store.

Please can someone from tech support can help me resolve this issue today?

Thanks, Gilor

AvadaCommerce
Shopify Partner
3879 839 972

This is an accepted solution.

Hi @yogiprime 

 

With this type of issue, the best bet is to get in touch with the Support team directly to have them check it for you.

You could refer to this link, log in to your store account then type in a topic in the search bar and select Search. On the following page, scroll down to Get Support and click Continue and you'll be presented with options to contact their Support via chat, email, or schedule a call-back.

If you find this answer is helpful, please mark it as a solution.
All the best.

banned
Kreyolempire
Shopify Partner
1 0 0

I have the same problem but I bought my domain from Shopify and after a week it’s not working. I have to connected to my other domain from another provider. And they won’t fix for you. Don’t waste your time talking to them. 

Ivy
Shopify Staff
1033 82 133

Hi there, @yogiprime.

Are you still experiencing this issue with your domain? Can you tell me please have you edited this domain's DNS settings to make it "point" to your Shopify store? You can find full instructions on how to do this here. 

 

The steps are as follows: 

  1. On your domain provider’s website, log in to your account.

  2. Find the DNS settings or domain management area.

  3. Change the following records:

    A.Point the A record to the Shopify IP address 23.227.38.65.
    B. If necessary, change the Host name to the @ symbol.
    C. Delete any other A records on the domain if there are any present.
    D. Point the CNAME record with the name www to shops.myshopify.com.
  4. Save your changes.

Once you apply these settings, it may take 48-72 hours before your changes propagate and the domain leads to your new store. Please do let me know if this works OK for you. 


Ivy | Social Care @ Shopify


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Talhakhan8
Visitor
1 0 0

hey there ivy,

im facing exactly the same issue, checked my dns domain settings all is good as you mentioned. im also attaching an image of my domain settings. i just couldnt sort out the issue. one more thing, when i switch my domain to shopifys free domain which is the .myshopify domain, then my site loads and gets live but when i switch it to my own domain which i have also bought through shopify, it just doesnt work. please can you transfer my message to the technical support team or connect me to anyone from it.

my domain is guzallemaxiesbypalwashakhan.com

 

 

shopify domain dns settings.png