My SSL being blocked with Telstra network

dbudge09
Tourist
6 0 1

My Shopify store is being blocked on the Telstra network. It works fine on mobile data but when connected to wifi it says my SSL is blocked and unsafe. How do I fix this? 

Replies 2 (2)

PageFly-Amelia
Shopify Partner
414 130 183

Hello @dbudge09 

This is Amelia at PageFly - Shopify Advanced Page Builder app.

 

You can try the following steps I have provided to help you solve the problem you are facing:

  1. Contact Telstra:
  1. Check your SSL Certificate:
  • Login to your Shopify admin.
  • Go to Settings > Domains.
  • Click on "Manage SSL certificates" next to your domain.
  • Check the certificate status. If it's expired or not valid, renew it through Shopify.
  1. Contact Shopify Support:
  • Explain the situation to Shopify support.
  • They can help diagnose any SSL certificate issues or security concerns specific to your store.

 

Hoping my solution helps you solve your problem.

Best regards,

Amelia | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


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tim
Shopify Expert
3539 296 1314

This is a known issue and you should check https://community.shopify.com/c/shopify-discussions/this-website-has-been-blocked-telstra-australia/... for the steps to rectify it.

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