My SSL being blocked with Telstra network

[dbudge09]

My Shopify store is being blocked on the Telstra network. It works fine on mobile data but when connected to wifi it says my SSL is blocked and unsafe. How do I fix this? 

[PageFly-Amelia]

Hello @dbudge09 

This is Amelia at PageFly - Shopify Advanced Page Builder app.

You can try the following steps I have provided to help you solve the problem you are facing:

1. Contact Telstra:

• Telstra offers a web form to report website misuse: https://www.telstra.com.au/my-account/block-alert
• Explain the situation and that your Shopify store is legitimate.

1. Check your SSL Certificate:

• Login to your Shopify admin.
• Go to Settings > Domains.
• Click on "Manage SSL certificates" next to your domain.
• Check the certificate status. If it's expired or not valid, renew it through Shopify.

1. Contact Shopify Support:

• Explain the situation to Shopify support.
• They can help diagnose any SSL certificate issues or security concerns specific to your store.

Hoping my solution helps you solve your problem.

Best regards,

Amelia | PageFly

[tim]

This is a known issue and you should check https://community.shopify.com/c/shopify-discussions/this-website-has-been-blocked-telstra-australia/... for the steps to rectify it.