Hi there @PetsStore!
Could you check to see if you would have gotten an email out from any of our teams about your store?
You can search in your email provider's spam or other folders as emails can sometimes be filtered there.
If you have not gotten an email out about your store, you can get in touch via our Help Centre here, where we'll be able to access and discuss your account with you securely.
All the best!
Hi again @PetsStore!
If you haven't gotten an email out from any of our teams about this your next step would need to be to reach out for account support as outlined above.
You can get in touch via the Help Centre, which is the only secure avenue to access and discuss your account with you.
You can enter the topic you need help with when prompted, and then scroll down the screen to view your options to contact support there.
That is the best and only place that you'll be able to get more info on this, so do please reach out to us!
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