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My URL is down

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Hello, my website is showing as "The requested URL was not found on this server." when customers try and get on to purchase. Any help PLEASE!!

x Jo

Reply 1 (1)
Shopify Staff
Shopify Staff
1090 121 158

Hey @Jo_.


Thanks for reaching out to the community, allow me to help you with your concern today.

Going from experience, this error usually occurs when there is an issue with your domain. In order to help you with this, could you please share the store URL that shows the error and also a screenshot of your domain settings if you can. To find this, go to Settings > Domains in your admin. This will help me troubleshoot effectively for you.


Have you made any changes to your domain settings recently? For example, you may have tried to connect a third-party domain to Shopify? If you did, how long has it been since you connected it?


Let me know, looking forward to your reply!

Maz | Social Care @ Shopify 
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