my website is down and i cant access it and i cant contact shopify customer service

[ghamry02]

hey guys

i have my website

shoptenaciti.com is down and i need to know whats going on i tried all ways to reach customer service but nothing seem working

can you please help me figure out whats going on?
*Moderator Edit*

[Greta]

Hi, @ghamry02!

Thanks for your post, I'm happy to provide more information here. 

I recommend checking out our FAQ page on why your store may be unavailable. If you're still unsure based on that information, you can contact our live support team through the Help Center so we can look into this further. Since you're not able to log in you can select Can't log in to your Shopify account > I still can't access my account, and then select one of the available support options. 

Please let me know if you have any other questions!