my website not connecting to server!

wktreasures
New Member
1 0 0

Hey, my website has been down all day and I can’t figure out why? It says not connected to server, I have people wanting to order but not being able too.

my website is wktreasures.co.uk

Replies 2 (2)
Nick_Marketing
Shopify Partner
848 204 253

Consider sending an email to merchant support, they can look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/

If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.

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Nia
Shopify Staff
175 15 24

Hi, @!

I need to gather a bit more context here in order to help you out in the most effective way possible. Are you able to advise me of the following please -

  • Are you using a Shopify - Hosted domain or is this a Third Party Domain?
  • How long has this issue been persisting?

I would also like you to check your DNS settings and ensure it displays the below -

CNAME Record : shops.myshopify.com
A Record : 23.227.38.65

I would recommend reading our help article regarding Domains to further assist you when looking into your DNS settings.

Once you've answered the above and checked your DNS settings, we can determine what the next best steps are from here!

Nia | Social Care @ Shopify 
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