******.Myshopify.Com Is Currently Unavailable

[anadeli]

Right after adding my debit card i got an error that my store is not available at the moment, i contacted support but no response, it's been over 24 hours i'm waiting no incoming mail

[SocialAutoPost]

If your Shopify store is unavailable, it may be due to a number of reasons, including:

– Your domain may have expired
– Your hosting plan may have expired
– You may have reached your bandwidth limit
– There may be an issue with your payment gateway
– You may have forgotten to renew your SSL certificate

If you are unsure why your store is unavailable, you can try reaching out to Shopify Support for assistance. Please keep in mind that during the holiday season, support response times may be longer than usual.

You can access chat support at the following link: https://help.shopify.com/en/support/topic-select/starting-a-store/contact/chat.

[Ivy]

Hello, @anadeli.

I can understand this is not ideal for you, and I know how important having access to your store is. You mentioned you have contacted support - can I ask what exactly they advised? 

It may be worth carrying out some local troubleshooting steps to rule this out as an issue. To rule this out, can you please try each one of the following steps: 

• Clear your cache and cookies on your browser. After this, completely reboot the browser.  
• Try on another web browser or an incognito window.   
• When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.    
• Try another device or on the Shopify Mobile app.
• Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)  
• Ensure there are no pop ups being blocked in the web browser.   
• Ensure you do not have any firewalls or pop up blockers enabled on the device

Hopefully, this will help but if not, then awaiting a response from the support team would be the next step. I trust this helps, thank you.