Need Support - Customers can not make orders

[synergy]

Hi.

This is one of several issues I am having with our store:

synergyessentials.com

Customers are complaining that they can not place orders.

1 customer says it won't take her address, another customer says he gets this:

" I modified the shipping address last week (automated form fill-out indeed put the zip code in the box number field for billing address). The shipping address was correct. I corrected the billing address by deleting the zip code in POBox field and tried the order again.
The result was the same, i.e. it couldn't ship to my shipping address.
FYI: The "can't ship" notice does say to remove the unshippable item, but it doesn't specify which one.

Please help

[LitExtension]

Hi @synergy,

I checked and this is managed by Shopify. So you just need to contact Shopify, they will check and guide you in detail. Refer https://help.shopify.com/en/questions#/contact 
Because it would be difficult for someone to check it and this cannot be edited by anyone else.
Hope it helps!

[waqarahmad]

Hi @synergy , if you are running an online business and want to generate amazing revenue. I highly recommend WhatsApp Chat Order Support App. As you mentioned that your customers are unable to place orders properly. So, you can make your customers' lives easier by using this app. Because this app gives your customers the facility to initiate an order on WhatsApp chat without any hesitation with WhatsApp Assistant App. Buy useing Shopify Whatsapp Plugin you can add you official contact number. With this app, you can drop a message with a click using prefilled messages. You can customize the WhatsApp button & popup. A link can be sent to customers via WhatsApp for quick checkout or for scheduling draft order deletions.