New Arrivals displaying - Basic Swear Shirt $660

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New Arrivals displaying - Basic Swear Shirt $660

oshunboutique
Visitor
1 0 0

My client's site is displaying on the homepage for the New Arrival section products labeled "Basic Swear Shirt" $660. Interestingly, this only does it for the New Arrival collections.  

 

I've taking the New Arrivals section down as it's an eye sore for customers. Here's a screenshot for your viewing. 

Accepted Solution (1)

Ollie
Shopify Staff (Retired)
2550 460 426

This is an accepted solution.

Hey @oshunboutique.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us as that is very helpful! Did you happen to make any custom coding changes to the online store?

 

In order for us to take a further look into the collection and its setup, we will need to authenticate you for the online store in question. Since I am unable to do this over the Community forums due to the sensitive information that would need to be shared, I am unable to view the collection specifics.

In this case, it would be best to reach out to our live support for a further investigation as to why this is occurring.

 

You can login to the store using your staff or admin account using our Contact Us page.

 

Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the collection.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Ollie
Shopify Staff (Retired)
2550 460 426

This is an accepted solution.

Hey @oshunboutique.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us as that is very helpful! Did you happen to make any custom coding changes to the online store?

 

In order for us to take a further look into the collection and its setup, we will need to authenticate you for the online store in question. Since I am unable to do this over the Community forums due to the sensitive information that would need to be shared, I am unable to view the collection specifics.

In this case, it would be best to reach out to our live support for a further investigation as to why this is occurring.

 

You can login to the store using your staff or admin account using our Contact Us page.

 

Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the collection.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog