New order email confirmation not coming through

[HeatThatStore]

Hello,

I am not receiving email notifications for new orders from my website. The test notifications are not working either.

I have no idea why? Can anyone help please?

[gseilei]

Just confirming you added your address to the recipient for new order notifications, right? https://help.shopify.com/en/manual/sell-online/notifications/order-notifications#add-a-recipient-for...

If so, have you checked on your spam folder?

[HeatThatStore]

Hello,

Yes I have done both these things and tested multiple email addresses 😞

[gseilei]

then I would try this: 

Speak with your email provider and have them whitelist smtp@shopify.com and mailer@shopify.com.

If that doesn't help I would suggest you to get in touch with the Shopify support at support@shopify.com. 

[dehanengel]

Hi Shopify Expert @gseilei.

I have the exact same problem as @HeatThatStore. My 'New Order' confirmation emails are nowhere to be found. I receive mobile notifications from the app but no emails. My email address is in the list of notification recipients, I have checked my spam folder and also done a thorough search in my inbox. Its nowhere. Why did my notifications just stop working all of a sudden when it was no issue for the last few months?

Its hard just contacting Google gsuite for them to whitelist something isn't it? 

[JackMord]

Can you tell me how you resolved this issue? I am having the same problem, suddenly, out of nowhere...

[undercollar]

I am having the same problem, is there a solution?  It was working fine, and now it's not.  

[iamlunasol]

I am also having this issue. My email is a custom domain I purchased via Shopify. I suddenly stopped receiving order notification emails 3 days ago. I also had emails sent to customers through shopify where I BCC'd myself on and never got them.

I added my personal gmail address and that address receives everything just fine. But my primary domain gets nothing, not even the test emails. 

I can send and receive regular emails from this email address but any shopify notifications are never received. They're not in spam, trash, or any other filters. 

[lucasasalmins]

I am also having this issue with Gmail

[BerridgeSG]

I am also having the same issue. Shopify shows Order Confirmations as sent, but customers are not receiving them.
Is there any update to this issue?

[Marla-WCF]

I haven't gotten a new order notification since early Feb. I *usually* get other notifications, like invoices sent to customers and bcc'ed to myself.  But no new order notifications.  Looking for an update on this issue.

[_gianni_]

Not sure if this will fix the issue for you but if you're not receiving staff order notifications, this worked for me

Remove the recipient email(s) and then re-add them.

I tested it by putting thorough a test order and I started receiving the emails again.

Hope fully that works.

[Olime_Boutique]

I think I just figured out and fixed this problem. did you guys check your junk mailbox? I found my all order notification email and test emails from shopify just came to my junk email

[Olime_Boutique]

check your junk mail

[uxland]

I have the same issue! It just started today! I was receiving emails just fine for the past few months!

[Olime_Boutique]

check your junk mail and add email from shopify to white list