I am not receiving email notifications for new orders from my website. The test notifications are not working either.
I have no idea why? Can anyone help please?
Just confirming you added your address to the recipient for new order notifications, right? https://help.shopify.com/en/manual/sell-online/notifications/order-notifications#add-a-recipient-for...
If so, have you checked on your spam folder?
Hi Shopify Expert @gseilei.
I have the exact same problem as @HeatThatStore. My 'New Order' confirmation emails are nowhere to be found. I receive mobile notifications from the app but no emails. My email address is in the list of notification recipients, I have checked my spam folder and also done a thorough search in my inbox. Its nowhere. Why did my notifications just stop working all of a sudden when it was no issue for the last few months?
Its hard just contacting Google gsuite for them to whitelist something isn't it?
I am also having this issue. My email is a custom domain I purchased via Shopify. I suddenly stopped receiving order notification emails 3 days ago. I also had emails sent to customers through shopify where I BCC'd myself on and never got them.
I added my personal gmail address and that address receives everything just fine. But my primary domain gets nothing, not even the test emails.
I can send and receive regular emails from this email address but any shopify notifications are never received. They're not in spam, trash, or any other filters.
I am also having the same issue. Shopify shows Order Confirmations as sent, but customers are not receiving them.
Is there any update to this issue?
I haven't gotten a new order notification since early Feb. I *usually* get other notifications, like invoices sent to customers and bcc'ed to myself. But no new order notifications. Looking for an update on this issue.
Not sure if this will fix the issue for you but if you're not receiving staff order notifications, this worked for me
Remove the recipient email(s) and then re-add them.
I tested it by putting thorough a test order and I started receiving the emails again.
Hope fully that works.
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