Not Receiving Contact Form Submissions from Website

Not Receiving Contact Form Submissions from Website

Imported_Wares
Visitor
2 0 0

Dear Shopify Support Team,

I hope this message finds you well.

I am reaching out for assistance regarding an issue with my Shopify store's contact form. My store is set up at importedwares.pk, and while the contact form seems to be functioning correctly on the front end, I am not receiving any email notifications for the form submissions.

Here are the steps I have taken so far:

  1. I have verified the email address associated with my Shopify account.
  2. I have checked my store’s settings to ensure the correct email is listed.

Despite these steps, I am still not receiving any emails when customers fill out the contact form on my website. I would greatly appreciate your guidance on resolving this issue, as I rely on these emails for customer inquiries.

Could you kindly investigate if there is an issue on Shopify's side or guide me on any further steps I should take?

Looking forward to your prompt response.

Best regards,
Imported Wares
Website: importedwares.pk

Replies 2 (2)

being_shahin
Shopify Partner
1 0 0

You can try with different browser or on the other profile

Imported_Wares
Visitor
2 0 0

Tried, but didn't work