Not receiving customers' engraving text in their orders

[estherfung]

URGENT!

I used the below coding for customers too add their text for engraving. 
I know customers have typed and filled in the box, but im not receiving the text in their orders.

Do you know why? and where can I find what they typed?!!

Thank you so much

<p class="line-item-property__field">
  <label for="engraving">Your Greetings</label>
  <input id="engraving" maxlength="100" type="text" name="properties[engraving]">
</p> 

[JHKCreate]

Hi @estherfung 

Have you placed this inside your "form" element around the cart/buy buttons? This is where it should be.

[estherfung]

Thank you soooo much for your reply!!

I'm not sure. this is what its showing above and below it. How else can I find out?

</option>
{%- endfor -%}
</select>
{% render 'icon-caret' %}
</div>
</div>
</noscript>
{%- when 'buy_buttons' -%}
<div {{ block.shopify_attributes }}>
<product-form class="product-form">
<div class="product-form__error-message-wrapper" role="alert" hidden>
<svg
aria-hidden="true"
focusable="false"
role="presentation"
class="icon icon-error"
viewBox="0 0 13 13"
>
<circle cx="6.5" cy="6.50049" r="5.5" stroke="white" stroke-width="2"/>
<circle cx="6.5" cy="6.5" r="5.5" fill="#EB001B" stroke="#EB001B" stroke-width="0.7"/>
<path d="M5.87413 3.52832L5.97439 7.57216H7.02713L7.12739 3.52832H5.87413ZM6.50076 9.66091C6.88091 9.66091 7.18169 9.37267 7.18169 9.00504C7.18169 8.63742 6.88091 8.34917 6.50076 8.34917C6.12061 8.34917 5.81982 8.63742 5.81982 9.00504C5.81982 9.37267 6.12061 9.66091 6.50076 9.66091Z" fill="white"/>
<path d="M5.87413 3.17832H5.51535L5.52424 3.537L5.6245 7.58083L5.63296 7.92216H5.97439H7.02713H7.36856L7.37702 7.58083L7.47728 3.537L7.48617 3.17832H7.12739H5.87413ZM6.50076 10.0109C7.06121 10.0109 7.5317 9.57872 7.5317 9.00504C7.5317 8.43137 7.06121 7.99918 6.50076 7.99918C5.94031 7.99918 5.46982 8.43137 5.46982 9.00504C5.46982 9.57872 5.94031 10.0109 6.50076 10.0109Z" fill="white" stroke="#EB001B" stroke-width="0.7">
</svg>
<span class="product-form__error-message"></span>
</div>
<p class="line-item-property__field">
<label for="engraving">Your Greetings</label>
<input id="engraving" maxlength="100" type="text" name="properties[engraving]">
</p>
{%- form 'product', product, id: product_form_id, class: 'form', novalidate: 'novalidate', data-type: 'add-to-cart-form' -%}
<input
type="hidden"
name="id"
value="{{ product.selected_or_first_available_variant.id }}"
disabled
>
<div class="product-form__buttons">
<button
type="submit"
name="add"
class="product-form__submit button button--full-width {% if block.settings.show_dynamic_checkout %}button--secondary{% else %}button--primary{% endif %}"
{% if product.selected_or_first_available_variant.available == false %}
disabled
{% endif %}
>
<span>
{%- if product.selected_or_first_available_variant.available -%}
{{ 'products.product.add_to_cart' | t }}
{%- else -%}
{{ 'products.product.sold_out' | t }}
{%- endif -%}
</span>
<div class="loading-overlay__spinner hidden">
<svg
aria-hidden="true"
focusable="false"
role="presentation"
class="spinner"
viewBox="0 0 66 66"
xmlns="http://www.w3.org/2000/svg"

[estherfung]

Thank you so much for your reply!!
I'm not sure. This is what its showing above and below. How else can I find out?


</option>
{%- endfor -%}
</select>
{% render 'icon-caret' %}
</div>
</div>
</noscript>
{%- when 'buy_buttons' -%}
<div {{ block.shopify_attributes }}>
<product-form class="product-form">
<div class="product-form__error-message-wrapper" role="alert" hidden>
<svg
aria-hidden="true"
focusable="false"
role="presentation"
class="icon icon-error"
viewBox="0 0 13 13"
>
<circle cx="6.5" cy="6.50049" r="5.5" stroke="white" stroke-width="2"/>
<circle cx="6.5" cy="6.5" r="5.5" fill="#EB001B" stroke="#EB001B" stroke-width="0.7"/>
<path d="M5.87413 3.52832L5.97439 7.57216H7.02713L7.12739 3.52832H5.87413ZM6.50076 9.66091C6.88091 9.66091 7.18169 9.37267 7.18169 9.00504C7.18169 8.63742 6.88091 8.34917 6.50076 8.34917C6.12061 8.34917 5.81982 8.63742 5.81982 9.00504C5.81982 9.37267 6.12061 9.66091 6.50076 9.66091Z" fill="white"/>
<path d="M5.87413 3.17832H5.51535L5.52424 3.537L5.6245 7.58083L5.63296 7.92216H5.97439H7.02713H7.36856L7.37702 7.58083L7.47728 3.537L7.48617 3.17832H7.12739H5.87413ZM6.50076 10.0109C7.06121 10.0109 7.5317 9.57872 7.5317 9.00504C7.5317 8.43137 7.06121 7.99918 6.50076 7.99918C5.94031 7.99918 5.46982 8.43137 5.46982 9.00504C5.46982 9.57872 5.94031 10.0109 6.50076 10.0109Z" fill="white" stroke="#EB001B" stroke-width="0.7">
</svg>
<span class="product-form__error-message"></span>
</div>
<p class="line-item-property__field">
<label for="engraving">Your Greetings</label>
<input id="engraving" maxlength="100" type="text" name="properties[engraving]">
</p>
{%- form 'product', product, id: product_form_id, class: 'form', novalidate: 'novalidate', data-type: 'add-to-cart-form' -%}
<input
type="hidden"
name="id"
value="{{ product.selected_or_first_available_variant.id }}"
disabled
>
<div class="product-form__buttons">
<button
type="submit"
name="add"
class="product-form__submit button button--full-width {% if block.settings.show_dynamic_checkout %}button--secondary{% else %}button--primary{% endif %}"
{% if product.selected_or_first_available_variant.available == false %}
disabled
{% endif %}
>
<span>
{%- if product.selected_or_first_available_variant.available -%}
{{ 'products.product.add_to_cart' | t }}
{%- else -%}
{{ 'products.product.sold_out' | t }}
{%- endif -%}
</span>
<div class="loading-overlay__spinner hidden">
<svg
aria-hidden="true"
focusable="false"
role="presentation"
class="spinner"
viewBox="0 0 66 66"
xmlns="http://www.w3.org/2000/svg"

[EasifyApps-Zoe]

Hi @estherfung,

To create a custom field for Engraving Text without any coding, I recommend using the Easify Product Options app (free plan available). Setting it up takes just a few minutes, and the text your customers input will seamlessly appear on the Order page.

Additionally, this app offers advanced features, such as the ability for customers to select the font for their engraving text and preview it with their chosen font.

It's user-friendly and packed with useful features. Why not give it a try? 🤗