We're moving the community! Starting July 7, the current community will be read-only for approx. 2 weeks. You can browse content, but posting will be temporarily unavailable. Learn more

Not receiving sales receipts or subscription payment notices

Not receiving sales receipts or subscription payment notices

FiddleSchool
Visitor
1 0 1

Hi,

 

We have checked all of our notification settings and I should be receiving notices when any purchase goes through. However I'm only receiving notices when a payment fails. I am the owner and would like to be receiving all of the notifications that I have checked in notifications. What else can I do?

 

Thanks!

 

Reply 1 (1)

Mikepro
Tourist
3 0 0

 I understand that you're not receiving notifications for successful purchases, which is an important issue to resolve.

To ensure that you're receiving all the notifications you need to check your emails, spam/ junk folder and if you are using any third party apps