Online store not reporting to GA, but other sales channels do

morafranco
New Member
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I have been trying to investigate this for 2 weeks but I have run out of options, so I come here for help.

lacesteria.co is our store. We have 2 main sales channels:
1. Online store = first time customers, returning non-members
2. Other (wholesale) = store members who get discounts on all products 

 

The situation:
- GA is getting ecommerce transactions from OTHER just fine, but online store sales are not reporting to GA.

The codes are implemented following Shopify's guides (online store > preferences > GA ID + use enhanced ecommerce) + in additional scripts I have the GTM code. I use this exact configuration on 5 other stores I manage and they report just fine to GA. 

So, the issue has to do with how we are handling wholesale orders. The GA code is present on all pages, tracks visits and pageviews just fine for members and non-members, so I have no idea why for some reason the online store channel doesnt report. 

Any help is appreciated! 

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