Online Store Sessions - Down By over 50% - FB Pixel Related

[AttainDigital]

Hi there,

Our stores session have dropped by over 50% in the last 5 days. On the 21st we noticed issues with our FB pixel over tracking results, so we removed and re-installed the FB sales channel app into our theme.

Ever since this change we have noticed a massive decrease in overall store sessions.

Does anyone have any idea what may have caused this issue? - I'm fairly certain that the FB pixel is related to the issue so I think it's a technical SEO issue.

Any help on this would be amazing! 

[digitalcece]

Hi there! We're having the same issue that started around the same time. Have you been able to figure out what's causing it? 

[AttainDigital]

Hi Digitallcece,

No I haven't been able to fix it. It is so frustrating. I have spoken to several technical SEO experts, however, they do not understand the exact issue.

It's good to know others have had the same issue (not just me). 

Let me know your email address and if I solve the issue, I will let you know what worked of us.

My email: tom@attaindigital.co