Online store unavailable

GadgetGrove1
Visitor
1 0 0

I have had my Shopify store for about two weeks now and suddenly my online store is “unavailable” for no reason and I do not know how to fix it

Reply 1 (1)

Mac
Shopify Staff
1589 167 233

Hi, @GadgetGrove1!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

I understand how important it is to have your shop running. May I ask if you received an email from our team regarding your shop being unavailable?

 

If you haven't received an update from our team, the next step would be to reach out to our live support team for more information as we can take a closer look into this for you. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through our Help Center and can ask the Virtual Shopify Assistant to "contact support." It will then guide you on the next steps to connect with a team member who can assist you further.

 

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

Mac | Social Care @ Shopify 
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