Solved

Our Shopify Store backend is not working

nicolieconsul
Visitor
2 1 0

we cant access our websites admin dashboard, there's only a splash page that says 'Locked - This store is unavailable:'.. What can i do to resolve this? thanks!

Accepted Solutions (2)
nicolieconsul
Visitor
2 1 0

This is an accepted solution.

Thanks for the comment nick , i already talked to the support and they
already fixed it.

View solution in original post

Nick
Shopify Staff (Retired)
4531 434 1024

This is an accepted solution.

Great to hear you got it sorted out @nicolieconsul.

 

Thanks for letting me know!

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Replies 3 (3)

Nick
Shopify Staff (Retired)
4531 434 1024

Hi @nicolieconsul,

 

It's difficult to figure out what might be happening with your store without taking a deeper look into your admin. Could you reach out to one of the advisors on our support team by logging in here, please? 

 

From there a member of the support team can verify your store details and see what might be going on. We're not able to look into account specifics via the Community for security and verification purposes. 

To learn more visit the Shopify Help Center or the Community Blog.

nicolieconsul
Visitor
2 1 0

This is an accepted solution.

Thanks for the comment nick , i already talked to the support and they
already fixed it.
Nick
Shopify Staff (Retired)
4531 434 1024

This is an accepted solution.

Great to hear you got it sorted out @nicolieconsul.

 

Thanks for letting me know!

To learn more visit the Shopify Help Center or the Community Blog.