Our Shopify Store backend is not working

Solved
nicolieconsul
New Member
2 1 0

we cant access our websites admin dashboard, there's only a splash page that says 'Locked - This store is unavailable:'.. What can i do to resolve this? thanks!

Accepted Solutions (2)

Accepted Solutions
nicolieconsul
New Member
2 1 0

This is an accepted solution.

Thanks for the comment nick , i already talked to the support and they
already fixed it.

View solution in original post

Nick
Community Moderator
4242 420 879

This is an accepted solution.

Great to hear you got it sorted out @nicolieconsul.

 

Thanks for letting me know!

Nick | Community Moderator @Shopify 

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- Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)
Nick
Community Moderator
4242 420 879

Hi @nicolieconsul,

 

It's difficult to figure out what might be happening with your store without taking a deeper look into your admin. Could you reach out to one of the advisors on our support team by logging in here, please? 

 

From there a member of the support team can verify your store details and see what might be going on. We're not able to look into account specifics via the Community for security and verification purposes. 

Nick | Community Moderator @Shopify 

 - Was my reply helpful? Click Like to let me know! 
 
- Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

nicolieconsul
New Member
2 1 0

This is an accepted solution.

Thanks for the comment nick , i already talked to the support and they
already fixed it.

View solution in original post

Nick
Community Moderator
4242 420 879

This is an accepted solution.

Great to hear you got it sorted out @nicolieconsul.

 

Thanks for letting me know!

Nick | Community Moderator @Shopify 

 - Was my reply helpful? Click Like to let me know! 
 
- Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post