Our website (reformedcharacters.com – does not display), only when you type in the WWW part...

danielhinde
Excursionist
25 0 8

Hi there,

 

  • When you visit reformedcharacters.com – our website does not load and a Shopify Store Unavailable page shows
  • When you type fully www.reformedcharacters.com it shows fine


Any idea what is causing this? We had a weird redirect on our domains, which was causing us to not be indexed by Google – since we have removed that, this has started. See screenshots – and thanks for your help,

 

 

D

 

Screenshot 2023-12-06 at 09.05.10.pngScreenshot 2023-12-06 at 09.05.30.png

Replies 2 (2)

BSS-Commerce
Shopify Expert
3380 447 496

Hi @danielhinde ,

I think you should check your config in Setting/Domain. I'm not sure about the exact cause, but it could be due to misconfiguration in the domain settings. You can try reconfiguring it, and if that doesn't work, you may contact Shopify. Alternatively, you can provide details about the domain so I can assist you further.

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danielhinde
Excursionist
25 0 8

This is what we have in the domains:

 

Screenshot 2023-12-07 at 11.53.27.png