Out for delivery status not appearing on local delivery nor customer gets notification for it.

Out for delivery status not appearing on local delivery nor customer gets notification for it.

Nikxj44
Excursionist
45 2 8

I'm trying tto update order status to our for delivery for my local delivery but cant find it, there is only mark for delivered option. Also when I change order status to ready for delivery email (notification) is not sent to the customer. customer only receives order creating email and order delivered email. How to fix it? 

 

I only allow local delivery with their postal codes which isnot avaialable on general delivery.

 

Nikxj44_0-1719347178012.png

 

Reply 1 (1)

Summer
Shopify Staff
1420 324 244

Hey, @Nikxj44!

 

We'd love to look into this for you. Do you mind answering a few questions so we can have a better understanding of the issue? 

 

  • The order seems to have been marked as ready for delivery automatically. Are you using an app to fulfill orders? 
  • Is this issue happening to specific orders? Or is it happening to all orders?
  • With regard to the Order out for local delivery notification, have you enabled this in your settings? 

Looking forward to hearing from you!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog