Packing Slips no longer showing info

TBR2
Tourist
3 0 3

I have never had issues with my packing slips until the app updated recently. 

The new issue: 

Packing slips no longer display customer name & info. It’s only showing their items. 
We offer pick up and now we don’t know who’s order is who’s. We’ve always referred to the packing slip that we place with their pick up package. 
Shopify does not have an answer for this 

 

I have not changed any settings

I have always used the “print packing slip” from the Shopify order page

Replies 2 (2)

tim
Shopify Expert
3538 296 1313

Have you moved from the old "Order Printer" app (which is sunsetting) to a new "Shopify Order Printer" App?

They use different templates and there is a document on migration: https://help.shopify.com/en/manual/orders/printing-orders/shopify-order-printer/migration 

 

 

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TBR2
Tourist
3 0 3

No I haven’t NO support people have told me to do this