Pages won’t save and content gets put on wrong page

Mlinane
Visitor
3 0 0

I’ve been trying to create my website and have encountered a few issues. First, when I add content  to a page and then go to a different page, the other content appears on that page. If I try to start over with a page to correct it, it won’t save. I’ve been trying to

problem solve and it keeps assigning wrong content to pages and then other pages just disappear.  Or, I just try to save a new page but the save button doesn’t work.  I’m so frustrated and would really appreciate some help

Replies 6 (6)

Shay
Shopify Staff
2936 455 602

Hey there! It sounds like you are actually editing the page template in the theme editor, which applies to all pages it is assigned to. When editing page content in the theme editor, you are actually editing (or creating) a template for all content on your store of that nature. So if you wanted to have a banner image in the middle of your about us page, or a newsletter signup on all your blogs, you would add that in through the theme editor and it would apply across all pages of that nature. 

 

Page content is generally input through the page editor in your admin, under Online Store > Pages. The content is added to main area of the page template that you see in the theme editor. You can alternatively create new page templates as well. From the drop down menu at the top of the theme editor, you can select the template style you want to edit and you will see an option to create a new template instead. 

 

Changing the templates assigned to a page/collection/blog can be done within the respective area of the admin. If you go to Online Store > Pages and open a page you have created, you will see the template option in the right hand column. This is the same for other content that supports different templates. 

 

Let me know if you have additional questions about this! 

Shay | Social Care @ Shopify 
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Mlinane
Visitor
3 0 0

hi shay-

this did not help.  i just want the same look on all my pages using my customized template but it wants me to create a whole new one which i can't seem to duplicate.  Then, every time i go under the page editor under online store and then pages, it shows 3 pages with no content.  If I go back to home page and select my store to customize, the pages are there with the mixed up content and it won't allow me to save anything Ive changed.  Im just stuck and feel I need someone to walk me through this.  I have had a friend who creates shopify websites try to help me and she can't solve the issue either.  

Help!

thanks

miranda

Imogen
Shopify Staff
1713 199 300

Hi there, @Mlinane. Thanks for following up with us here! It sounds like getting in touch with our Authenticated Team, who are able to access your account in realtime and look at this situation in real-time as well, would be best! This would allow us to troubleshoot the issue in more detail, and find a resolution for you.

Please use this link to access our Help Center. From there, let our AI Assistant know about your issue, and that you would like to speak to someone regarding the issue. It will provide you with a prompt to get connected with one of our Advisors who will be able to access your shop and walk you through some troubleshooting steps, and steps to get things appearing as expected.

Imogen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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StephensWorld
Shopify Expert
1377 167 344

You need to create custom page templates, and then assign those custom page templates to the respective pages, before editing them within the theme editor. 

 

See here: https://help.shopify.com/en/manual/online-store/themes/theme-structure/templates

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Mlinane
Visitor
3 0 0

hi stephen,

i tried to click the link and it keeps telling me there's a problem loading the page.

 

 

StephensWorld
Shopify Expert
1377 167 344

I can confirm the link that I shared does work. Here are the steps though:

Create a new template:

 

  • From your Shopify admin, go to Online Store > Themes.
  • Find the theme that you want to edit, and then click Customize.
  • Use the Template drop-down menu to select a template. Click + Create template.
  • Give your template a unique name.
  • Using the Template drop-down menu, select which existing template you want to base your new template on.
  • Click Create template.

 

Assign new template to page/product/collection:

 

  • From your Shopify admin, go to the respective page/product/collection
  • On the right-hand side, under templates, click the dropdown and select the new template
  • Click Save.

 

Once the new template has been created and applied to the respective page/product/collection, you can then go back into the theme editor, navigate to the page/product/collection that you're working on, and add new sections/blocks to it to customize it. 

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