Partner Account login issue

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Screenshot from 2021-04-03 08-45-4.png


Shopify Staff
Shopify Staff
923 58 103

This is an accepted solution.

Hi, @SunilJakhar!

Sophia here from Shopify. If you're still running into this error message when trying to log in, here are some troubleshooting steps that may resolve the issue:

  • try a private browsing window, or Incognito mode if using Google Chrome
  • try another browser or device
  • restart your browser and/or device
  • enter the email address in the same case you signed up with (ie: rather than

If you've been through these steps and the error still appears, please get in touch with our team via live chat, email, or callback through the Shopify Help Center so we can help you resolve this. Thanks!

Sophia | Social Care @ Shopify 
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Thank You!