payment cardholders name

monikajaniak
Visitor
1 0 0

hi my name is monika janiak i recently got aces to this account from oliwier ruszkowski but on the payments section where it says upload photo id and store owners adress it still says for oliwier ruszkowski when i need it to say for monika janiak how do i change it thank you

Reply 1 (1)

Blair
Shopify Staff
1686 240 211

Hi @monikajaniak,

 

Thank you for reaching out to the Community. I'd be happy to provide some assistance with this request, to ensure it gets resolved. 

 

When it comes to account specific inquiries like this one, you will want to have whoever is listed as the Account Owner to connect with us directly. This will allow our support team to get you authenticated as we wouldn't have access to any account details through the Community. Our support team will be able to take a closer look and make those adjustments.

 

To connect with us, you can: 

 

  • Head over to our Help Center
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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