Paypal payment icon not showing.

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Paypal payment icon not showing.

UltimerciaB
Excursionist
30 0 3

I enabled Paypal Express, but the icon never shows up with the rest of the payment icons in the footer. Any way to fix this issue?

Accepted Solution (1)
Elias
Shopify Staff (Retired)
3076 300 548

This is an accepted solution.

Hey, @UltimerciaB.

 

Thanks for following up.

 

If you're using the Dawn theme, then the guide, Edit the code for your payment icons, will not work for your theme as it's for vintage themes. However, if you're unable to get the correct payment icons to appear in the footer, then this is something that our Theme Support team can help you with. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to assist you with a customization request through live chats. Please visit the Shopify Help Center and login to your account to create a support request.

 

If you have any other questions on this topic, then don't hesitate to let us know. 

Elias | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 7 (7)

Ollie
Shopify Staff (Retired)
2550 460 425

Hey, @UltimerciaB.

 

Thanks for reaching out. 

 

Just to gather some additional context, could you clarify with us if you have successfully set up your PayPal account? You may need to login to the PayPal account that is connected to complete additional steps to have the gateway available. In some cases, the payment icon may not display in the footer of the online store until the PayPal account has completed the set up process. 

 

Looking forward to your response. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

UltimerciaB
Excursionist
30 0 3

All the info has been verified, only thing that is left is for them to verify my bank account.

UltimerciaB
Excursionist
30 0 3

When I test checking out an item, the Paypal option is avaiable. Just not the Footer icon.

Ollie
Shopify Staff (Retired)
2550 460 425

Hey, @UltimerciaB.

 

Thanks for the quick response and providing that screenshot. 

 

Looking into this, I can see that the payment icons are successfully enabled for the footer section. If you have successfully enabled the PayPal gateway and the PayPal icon is still not displaying in the footer, you may need to follow our step-by-step guide to edit the code for the payment icons to include the PayPal.

 

Let us know what you think.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

UltimerciaB
Excursionist
30 0 3

I tried using that method, the section doesn't show up. I'm using the latest Dawn them, maybe it was changed?

Elias
Shopify Staff (Retired)
3076 300 548

This is an accepted solution.

Hey, @UltimerciaB.

 

Thanks for following up.

 

If you're using the Dawn theme, then the guide, Edit the code for your payment icons, will not work for your theme as it's for vintage themes. However, if you're unable to get the correct payment icons to appear in the footer, then this is something that our Theme Support team can help you with. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to assist you with a customization request through live chats. Please visit the Shopify Help Center and login to your account to create a support request.

 

If you have any other questions on this topic, then don't hesitate to let us know. 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

UltimerciaB
Excursionist
30 0 3

Icon.jpgPayment options.jpg