Hi I received a sale and the customer paid via PayPal and I can’t see the payment received in my PayPal account and I can’t see it as a payout on Shopify can someone help please?
Hey, @Dan180784! Welcome to Shopify Community!
Whenever a customer pays via PayPal, payouts are directly sent to PayPal so we are unable to trace the payout on our end. Since this is the case, your best point of contact with this concern is PayPal Support. Feel free to head over to their support page so they can find your payout for you.
If you need help with anything else, don't hesitate to create a new post and we'll help you out!
@Delraeartistry, I'm sorry I overlooked your reply in this thread.
PayPal should be able to trace this payout, so I'm unsure why they are suggesting they are unable to help. Can you try contacting them again and providing the authorization key for the payout? You can find this in your order's timeline. I've shared the steps on finding the authorization key below if you need them!
I hope they can locate your payout then!
Make the shift from discounts to donations, and witness your business not only thrive fina...By Holly Dec 4, 2023
On our Shopify Expert Marketplace, you can find many trusted third party developers and fr...By Arno Nov 27, 2023
You've downloaded the Search & Discovery app from the Shopify App store, and as you're ...By Skye Nov 8, 2023