Why is the PDP image carousel not working properly on Safari?

lizw8 · ‎08-29-2022

As of a couple weeks ago, we started seeing issues specifically on Safari with PDP image carousel. It's now extremely hard to scroll through product images. They just wiggle but don't actually rotate.

We've also seen our conversion rate drop by 50%.

Anyone else having an issue like this? Any ideas on how to fix it? It's definitely only happening on Safari, not Chrome, but that's where the majority of our traffic and sales comes from so really need to fix it.

KetanKumar · ‎08-29-2022

@lizw8

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community!😊
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
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lizw8 · ‎08-31-2022

Thanks! My site is https://tomboyx.com/

Why is the PDP image carousel not working properly on Safari?

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