Pending items wont sync to Google merchant

Slembrj
Tourist
25 0 1

Items wont sync to Google

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Olivia
Shopify Staff
Shopify Staff
745 73 138

Hey, @Slembrj.

Thanks for reaching out to us.

I'd be happy to help guide you further, but I will need a little more context to do so.

  1. How long have your products been in a pending state? 
    It is perfectly normal for products to remain in a pending state for up to 10 business days while Google reviews your products. Please let us know if it has been longer since you edited your products and they went into review.
  2. Is this your first time connecting to Google Shopping?
  3. Is there any other information you think would be helpful for us to know?

That should help us gain more insight and assist with next steps.

I look forward to your reply,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Slembrj
Tourist
25 0 1
Hi olivia
Thank you for your response. This had been going on since i open a store
with shopify back June 2021. Ive dove everything i can do possible to fix
this. it is the only obstacle on my store holding me back.
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EmmanuelFlossie
Shopify Partner
1142 53 260

Contact Shopify support directly. You may have technical issues with the free app you are using.

Most common reason I can think of is missing policy pages, but that would not partially cause products to be listed. So there must be a different issue.

You may find it easier to use a paid app, the free app while great for beginners, is not an app with any special functions to improve your feed.

I'm a Google Shopping Specialist a a Google Ads Platinum Product Expert (Only a hand full of Platinum experts in the world!) and a Google Premier Partner
Need Premium Data Feed Management Support? Get in touch.
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Olivia
Shopify Staff
Shopify Staff
745 73 138

Thank you for your reply, @Slembrj.

Also thank you, @EmmanuelFlossie, for sharing feedback on this thread. 

Since this has been ongoing for several months, we may need to take a deeper look. Please connect with our 24/7 Support team directly and reference our thread for faster assistance.

That way we can authenticate you and log in to take a deeper look and conduct further troubleshooting. 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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