Pending SSL

alonehyper
Visitor
2 0 0

My domain has been pending since January 20th. I've looked into fixes but non are working. can I get some help?

Replies 3 (3)

StephensWorld
Shopify Expert
1118 122 284

If you're sure that the DNS records are set correctly, then you should reach out to Shopify's support team directly for help with this. Sometimes (very very rare that it happens), the SSL certificate can get 'stuck' as pending, and a Shopify employee just needs to reset/reissue it. If that's the case for your domain (assuming your DNS records are correct), then it should only take them a few minutes to fix it for you (and then an hour or so for the changes to take affect). 

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alonehyper
Visitor
2 0 0

What information do you need on the DNS records to see if they are correct?

StephensWorld
Shopify Expert
1118 122 284

You can lookup your DNS records using whois search: https://who.is/

 

Or else via your domain provider, where you can edit the DNS records directly. 

 

This doc outlines what the records should be: https://help.shopify.com/en/manual/domains/add-a-domain/connecting-domains/connect-domain-manual

 

  • @ a-record should be: 23.227.38.65
  • the "www" CNAME record should be: shops.myshopify.com

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