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I am having an issue where the pixel is pulling the wrong id number.
When I use the Meta Pixel Helper Extension, it is showing the content_ids number. (as seen in the screenshot)
When I check Commerce Manager for the exact product it has a different number for content id. But the Meta Pixel Helper number is the same as the "item group id" number on commerce manager. (as seen in the screenshot)
Any idea how to correct the pixel pulling the wrong number?
Solved! Go to the solution
This is an accepted solution.
Hello funguytees,
Thanks for your query.
When you are using facebook and youtube app you have no control over the app to customize any event or event parameters.
what you can do reinstall the app and try again later.
IF the issue still persist I would like to recommend to set up facebook conversion API using Google Tag manager .
When you use GTM you would have extensive control over all the events and event data to modify.
I never had the same issue before when I set up CAPI for my clients.
feel free to ask if you have any questions.
Thanks
This is an accepted solution.
Hello funguytees,
Thanks for your query.
When you are using facebook and youtube app you have no control over the app to customize any event or event parameters.
what you can do reinstall the app and try again later.
IF the issue still persist I would like to recommend to set up facebook conversion API using Google Tag manager .
When you use GTM you would have extensive control over all the events and event data to modify.
I never had the same issue before when I set up CAPI for my clients.
feel free to ask if you have any questions.
Thanks
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