Please What is wrong with my Shopify server

Amakama
Visitor
2 0 1

My Shopify server has been refusing to load for 15 hours, I have tried it in my devices but still I get the same message that it is down. Please help me out, here is my store url https://arzilia.shop/ please check it out.

Replies 3 (3)

stefansweb2020
Shopify Partner
134 10 5

Idk what you are talking about your store load just fine

 

stefansweb2020_0-1709725799119.png

 

Stefan Momcilovic
Founder of StefansWeb
https://stefansweb.com
Amakama
Visitor
2 0 1

But it isn’t loading on my phone and laptop. But, thank you for trying it out.

Blair
Shopify Staff
1986 261 234

Hi @Amakama,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved.

 

If you haven't done so already, I'd encourage you to complete a few local troubleshooting steps. This will help to determine whether the error is related to the browser itself or Shopify. For ease, I've gone ahead and listed a few steps below that you can attempt to see if this helps to resolve: 

 

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try Another Device (i.e a cell phone).
  • Try using Another Broswer (i.e Safari, Chrome, or Firefox).
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date.

 

If after attempting all of the steps outlined above, the error continues, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.

 

Please let me know if you have any other questions. 

Blair | Shopify 
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