Please What is wrong with my Shopify server

2 0 1

My Shopify server has been refusing to load for 15 hours, I have tried it in my devices but still I get the same message that it is down. Please help me out, here is my store url please check it out.

Replies 3 (3)

Shopify Partner
134 10 5

Idk what you are talking about your store load just fine




Stefan Momcilovic
Founder of StefansWeb
2 0 1

But it isn’t loading on my phone and laptop. But, thank you for trying it out.

Shopify Staff
1967 261 233

Hi @Amakama,


Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved.


If you haven't done so already, I'd encourage you to complete a few local troubleshooting steps. This will help to determine whether the error is related to the browser itself or Shopify. For ease, I've gone ahead and listed a few steps below that you can attempt to see if this helps to resolve: 


  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try Another Device (i.e a cell phone).
  • Try using Another Broswer (i.e Safari, Chrome, or Firefox).
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date.


If after attempting all of the steps outlined above, the error continues, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.


Please let me know if you have any other questions. 

Blair | Shopify 
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