POS GO time out of sync

[ApiarioGuare]

We bought a POS GO for our business but we saw that the time on the device is out of sync. It displays and incorrect time. We set our shopify store to GMT -04:00. We talked to a shopify staff and they said that its supossed to be in sync with the time zone of our online store. We did a factory reset and restart and did not fix the problem. This is a problem beacuse all the orders and receipts display POS GO time and not the correct one. Any ideas?

[PageFly-Theodor]

Hi @ApiarioGuare ,
This is Theodore from PageFly - Shopify Page Builder App.

POS GO time out of sync with Shopify store (GMT-04:00):

• Check internet connection: POS GO needs a stable wifi/cellular data for time sync.
• Verify POS GO time & zone: Ensure settings match your Shopify store's GMT-04:00 time zone.
• Try a soft reset: Restart POS GO and log out/in of Shopify POS app.
• Contact Shopify Support: If none of the above work, explain the issue to support for further troubleshooting.

Best regards,
Theodore | PageFly