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Preventing special characters in phone number field at checkout

JuttaT
Visitor
1 0 1

Hi,

 

Currently the Shopify checkout gives an error message if letters are used in the phone number field, however it does allow special characters such as ( ) + and so on.

 

This is problematic in terms of ensuring consistency for processing our orders.

 

Is there a way to prevent users from adding in special characters?

 

Thanks!

Replies 2 (2)
Urban_Broccoli
Visitor
1 0 0

I also need help with this. It seems to be pretty locked down by Shopify.

Our shipping software no longer accepts (), - or + which means I can no longer bulk print without changing this.

snelsontt
Visitor
2 0 0

Also looking for answers on this, our shipping company cant process the special characters in the address, any word on how to prevent this all together?