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Preview image when linking to my store

Preview image when linking to my store

Allan_Phillips
Tourist
5 0 1

I am using an older version of Ella (2.0.8) on my store, and I'm certain I have all the branding and logo (including favicon) settings correct. However when I link to my page on any platform that shows a preview image, I get the original Ella logo image (see screenshot). 

 

Please help, I cannot find this setting anywhere!

 

Allan_Phillips_0-1733442859041.png

 

 

I will also include a link below, but I'm unsure if this platform will show the preview or not. 

https://doorbirdintercom.com.au/collections/D21


Thanks in advance,

Allan

Reply 1 (1)
Allan_Phillips
Tourist
5 0 1

Thanks so much for your response. 

 

1. I did check these settings and they reflect our standard branding
2. The issue is not exclusively with Social Platforms, in fact its more to do with emails. 

3. Theme settings have been checked and they reflect our standard branding

 

Thank you. 

Allan