Print an invoice?

cherylfoh
Explorer
56 5 8

Trying to file a claim for a lost package through USPS. They are asking for a copy of the invoice for the sale. There is no way to print one from the options I see in the orders section.

Is printing an invoice not an option?

Cheryl

Replies 2 (2)
Luna
Shopify Staff
285 30 38

Hey, @cherylfoh.

That's a great question! Thanks for bringing it to us here in the Community forum. I'm happy to provide you with some suggestions.

 

May I ask if USPS provided you with the information they require from the invoice? You can into your Shopify Admin > Orders > Click on the order in question > More actions > Print order page:

 

This will allow you to print or save the order information. Likely this should cover the information they require. Otherwise, you can use our free Shopify app called Order Printer to print a custom invoice. 

Please let me know if that helps! In the meantime, I'd love to hear more about your business. How has everything been going?

Talk soon, 

Luna | Social Care @ Shopify 
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Luna
Shopify Staff
285 30 38

Hey there, @cherylfoh.

 

I'm just checking in to ensure that you receive all the help you need. Otherwise, we can continue working on this together.

 

Best, 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog