Proactive Notifications of Shopify Planned Maintenance and Issues

[drew_ward]

Folks:

Does Shopify offer a method of providing notifications of planned maintenance and issues?    I found the site https://www.shopifystatus.com/, but there doesn't seem to be a means of subscribing to a feed such as what other companies provide via StatusPage.    I'm looking to subscribe to notifications for operational awareness purposes.

Thanks,

Drew

[Kimi]

Hi @drew_ward.

Currently, the best way to stay up to date on Shopify's status is to visit shopifystatus.com directly.

I can definitely see how being able to receive notifications of Shopify's status is a useful option to have though, so I'll send this as a feature request to our developers. Just a note that we can't guarantee when and if a request will be implemented, or provide a timeline for updates on requests. However any updates will be listed on our changelog here.

I appreciate you bringing this matter to our attention, as we can only improve our platform and services with feedback from merchants like yourself.

[drew_ward]

Hi @Kimi, thank you for the reply.  Yes, it would be very helpful to have a means of subscribing to a feed (like that provided by StatusPage) that would alert me of upcoming changes to the Shopify SaaS platform and/or incidents.    Having to proactively fetch status from the Change Log and/or Shopify Status page is (sorry) archaic in today's SaaS environment.  

Thanks,

Drew

[mashkovtsev]

Hey @drew_ward 

Alertly app allows setting up automatic updates to Slack/SMS/etc when Shopify reports an outage, among other functions.

Don't forget to enable notifications for all issues in case you don't want to monitor only the critical ones.