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Problem buying a new domain

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rish05
Tourist
5 0 3

Please help me i tried to buy a domain in shopify but i am getting the same problem even i edited my store information a couple of time already.

Accepted Solution (1)

Accepted Solutions
Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 342

This is an accepted solution.

Hi, @kiaralopez

Thanks for joining this thread, and letting us know you're experiencing the same issue. I'm sorry for the frustration this has caused. 

We’ll need to access your account to help look into this further and reach a resolution. To get started with this, please visit our Help Center and log in to your account to create a support request. We'll be happy to continue helping out with this via live chat, email, or a callback, once we receive your request.

Since this is the best way to get this issue resolved, I've marked this reply as the solution. That way, if others visit this thread in the future, they'll know which steps to take to solve this on their end, too.

Thanks! 

Rae | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 75 (75)
Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 342

Hi, @rish05!

 

Rae from Shopify here. Thank you for reaching out to let us know about this issue. I'd love to jump in and help lend a hand to ensure that you can purchase this domain successfully. 

 

Firstly, I wanted to mention that I removed the image from your original post as it contained some of your own sensitive information, and I want to help make sure that these details stay protected and aren't shared publicly. However, please feel free to repost an image of just the error message you can see in your admin - without any personal details showing - as this may help other Community members who are experiencing the same issue in the future. 

 

In the meantime though, looking at the formatting from your previous screenshot, it doesn't look like you have included a street number in your address. To fix this, click 'Edit Address'  on the page where the domain error is occurring, and enter in your street address here with your street number included. Once you do this, try to purchase the domain again. 

 

If you're still experiencing this error after adding a street number to your address, then the error that you're seeing in your admin may be caused by a browser issue, or a caching problem on your browser. With this in mind, I recommend using a Chrome browser and clearing your cache before trying to purchase the domain again. 

 

If this troubleshooting doesn't resolve the error in your admin, please let me know and I would be glad to discuss this with you further via email. 

 

Looking forward to hearing back from you so that we can work towards a resolution! 

Rae | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

nappingpaws
Tourist
4 0 1

Hey, 

 

i having the same issue. Keep getting the : 

Please try again.
 
I have cleared my cache and history. Removed all possible spaces and also have a MasterCard that has a ton of credit so i Don't see that as an issue.
 
Please help!!This is so frustrating. It breaks the flow of achieving goals. Sorry!
 
nappingpaws
Tourist
4 0 1

What was your fix? I am stuck too- anything you did different?

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 342

Hi, @nappingpaws!

 

Thank you for letting me know that you're also experiencing the same issue. 

 

Does the error just say 'Please try again', or does it provide more details? Feel free to share a screenshot of just this error message - ensuring your sensitive information isn't included - and I can certainly take a closer look. 

 

In the meantime though, it's also a good idea to check to make sure your phone number is correctly formatted under 'Settings > General' , including the proper dial/area code.

 

Another common error has to do with the way street names are formatted. For example, if your address contains 'Road', 'Avenue', or 'Boulevard' , make sure to spell these words out in full, rather than using abbreviated versions like 'Rd', 'Ave', or 'Blvd'

 

If this doesn't help resolve the issue, please let me know and I'll be glad to reach out to you via email to help troubleshoot this further. 

Rae | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

nappingpaws
Tourist
4 0 1
Hi Rae,


Thanks, I solved my issue through an alternate method.

I would suggest fixing that issue as it -looks like a popular issue.seems
Maybe, issue in the flow logic. I have never spent so much time trying to
fix a small form, definitely an issue in that page.

Thanks for your response- appreciate it!
Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 342

Hi, @nappingpaws!

 

Thanks for getting back to me with these details. 

 

I'm glad to hear that you solved this issue successfully. If you ended up purchasing this domain through Shopify, do you mind sharing what fixed the issue for you? That way, other Community members can see what troubleshooting steps to take if they're in the same position. 

 

In the meantime, I appreciate you sharing your feedback on the process of buying this domain. I understand your concerns, and I'll be sure to share your thoughts with our developers so that they're aware of the issues you had with the form. When our teams receive feedback like this, it helps us improve our platform and our processes, so this type of information is really valuable for us to receive. 

 

Thanks again for taking the time to share these details with us! 

Rae | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

nappingpaws
Tourist
4 0 1
Hey Rae,

Glad to help. I purchased my domain off another domain provider and
followed the instructions to add an existing domain.

Was not happy that I had to spend more at the other provider, but I had no
choice - because buying the domain on Shopify seemed an impossible task at
the time and i needed to go live.

thanks- hope you guys fix that soon.

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 342

Hi, @nappingpaws!

 

Thank you for sharing this information. 

 

I'm sorry to hear that you ended up spending more on the domain at another provider. 

 

I understand this issue was time sensitive, so I wanted to mention that we do have a live Support team who is available 24/7 to help troubleshoot issues like this in real-time. They can be reached via this link

 

In the meantime though, I will certainly share your feedback with our teams. 

 

If I can assist further, please let me know! 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

gixsqualo
New Member
1 0 0

help me i have the same problem

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 342

Hi, @gixsqualo

 

Thanks for reaching out about the error you're receiving. I'm glad to help look into this further. 

 

Can you please confirm exactly what the error says on your end? Feel free to share a screenshot of just the error message, without showing any of your personal details, and I can certainly take a closer look. 

 

In the meantime though, have you had a chance to confirm that your details are all properly formatted in the form? Some common reasons why an error might appear are: 

 

  • Formatting issues with a phone number. In some cases, this can be tied to the dial code for the country being incorrect, or formatted differently than expected. To check if this is the case, please edit your phone number in the 'Settings > General' section of your admin, and ensure to include the correct dial code for your country. 
  • The way the billing address is formatted. Please make sure that your address includes a number, and a street name that isn't abbreviated. For example, if you're using 'Road'  or Street', make sure to type these words in full, and not abbreviate them to 'Rd' or 'St'

Once I receive a screenshot and more details back from you, I'll be glad to provide more assistance! 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

divawoods
New Member
1 0 1

I am having the same problem, time and time again, edit store information, I added the street number and cleared my cache. 

frustrating..

gurrams
Tourist
5 0 2

Hi Team,


I have tried couple of times buying new domain name but everytime unsuccessful with the error 'Please try again'

 

Error.jpeg

Kindly review my account for the root cause.

Thanks

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 342

Hi, @divawoods and @gurrams

 

Thank you both for letting me know about the troubles you're encountering with purchasing domains. 

 

@divawoods, what does the error message that you're receiving say on your end? In order to look into this further, can you please reply to me here with a screenshot of just  the error message? Make sure that your personal information isn't included in this screenshot, as well. In the meantime though, I also recommend looking over the previous troubleshooting mentioned in this thread to ensure the error isn't tied to the way your phone number, or billing address, is formatted. 

 

@gurrams, thanks for the screenshot! I'm going to send you an email shortly with more information so that we can look into this further. If you still need assistance with this, please reply directly to my email once you receive it. 

 

I look forward to hearing back from you both soon! 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Lysjaunes
New Member
1 0 0

Help me i tried the alternative you suggested

Patilakshay
New Member
6 0 0
Iam also having same problem please help me same the screenshot problem
gurrams
Tourist
5 0 2

Hi Team,
Make sure you are not trying to buy premium domain[exmaple.store etc.,] because those word value fluctuate based on the market reach.
You may try to check with other domain registrars for the *price!.
Good luck.

 

Thanks @Rae for the clarification on my issue. 

gurrams
Tourist
5 0 2

Hi Team, 

 

Other than above, also verify that you opted for the subscription plan even though you are on trail period.

*Note that Shopify does not charge you until trail period end date.

 

 

 

 

 

 

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 342

Hi, @Lysjaunes and @Patilakshay!

 

Thank you both for reaching out about this. 

 

@Lysjaunes, can you please clarify what the error said on your end? Once I have more details on the error message you received, I can certainly help look into this further. 

 

@Patilakshay, I appreciate you letting me know that you're having the same issue as the screenshot shared previously. I'm going to send you an email about this so that we can authenticate your account and look into this in more detail. Please make sure to reply directly back to my email once you receive it, and I'll be glad to provide more assistance with your domain purchase. 

 

Additionally, thank you for following up with us all here @gurrams! I appreciate you sharing these details about your experience, as this may help other Community members resolve the issues they're having, too. 

 

Best, 

Rae | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Jenko
New Member
1 0 0

Hi team,

 

I am having the same problem, it wont let me purchase a domain and says 

"please try again"

"Edit Store Information"

 

I have gone through all the details again and again but still comes up with the same problem