This is an accepted solution.
Thanks for joining this thread, and letting us know you're experiencing the same issue. I'm sorry for the frustration this has caused.
We’ll need to access your account to help look into this further and reach a resolution. To get started with this, please visit our Help Center and log in to your account to create a support request. We'll be happy to continue helping out with this via live chat, email, or a callback, once we receive your request.
Since this is the best way to get this issue resolved, I've marked this reply as the solution. That way, if others visit this thread in the future, they'll know which steps to take to solve this on their end, too.
Rae from Shopify here. Thank you for reaching out to let us know about this issue. I'd love to jump in and help lend a hand to ensure that you can purchase this domain successfully.
Firstly, I wanted to mention that I removed the image from your original post as it contained some of your own sensitive information, and I want to help make sure that these details stay protected and aren't shared publicly. However, please feel free to repost an image of just the error message you can see in your admin - without any personal details showing - as this may help other Community members who are experiencing the same issue in the future.
In the meantime though, looking at the formatting from your previous screenshot, it doesn't look like you have included a street number in your address. To fix this, click 'Edit Address' on the page where the domain error is occurring, and enter in your street address here with your street number included. Once you do this, try to purchase the domain again.
If you're still experiencing this error after adding a street number to your address, then the error that you're seeing in your admin may be caused by a browser issue, or a caching problem on your browser. With this in mind, I recommend using a Chrome browser and clearing your cache before trying to purchase the domain again.
If this troubleshooting doesn't resolve the error in your admin, please let me know and I would be glad to discuss this with you further via email.
Looking forward to hearing back from you so that we can work towards a resolution!
i having the same issue. Keep getting the :
Thank you for letting me know that you're also experiencing the same issue.
Does the error just say 'Please try again', or does it provide more details? Feel free to share a screenshot of just this error message - ensuring your sensitive information isn't included - and I can certainly take a closer look.
In the meantime though, it's also a good idea to check to make sure your phone number is correctly formatted under 'Settings > General' , including the proper dial/area code.
Another common error has to do with the way street names are formatted. For example, if your address contains 'Road', 'Avenue', or 'Boulevard' , make sure to spell these words out in full, rather than using abbreviated versions like 'Rd', 'Ave', or 'Blvd'.
If this doesn't help resolve the issue, please let me know and I'll be glad to reach out to you via email to help troubleshoot this further.
Thanks for getting back to me with these details.
I'm glad to hear that you solved this issue successfully. If you ended up purchasing this domain through Shopify, do you mind sharing what fixed the issue for you? That way, other Community members can see what troubleshooting steps to take if they're in the same position.
In the meantime, I appreciate you sharing your feedback on the process of buying this domain. I understand your concerns, and I'll be sure to share your thoughts with our developers so that they're aware of the issues you had with the form. When our teams receive feedback like this, it helps us improve our platform and our processes, so this type of information is really valuable for us to receive.
Thanks again for taking the time to share these details with us!
Thank you for sharing this information.
I'm sorry to hear that you ended up spending more on the domain at another provider.
I understand this issue was time sensitive, so I wanted to mention that we do have a live Support team who is available 24/7 to help troubleshoot issues like this in real-time. They can be reached via this link.
In the meantime though, I will certainly share your feedback with our teams.
If I can assist further, please let me know!
Thanks for reaching out about the error you're receiving. I'm glad to help look into this further.
Can you please confirm exactly what the error says on your end? Feel free to share a screenshot of just the error message, without showing any of your personal details, and I can certainly take a closer look.
In the meantime though, have you had a chance to confirm that your details are all properly formatted in the form? Some common reasons why an error might appear are:
Once I receive a screenshot and more details back from you, I'll be glad to provide more assistance!
I am having the same problem, time and time again, edit store information, I added the street number and cleared my cache.
I have tried couple of times buying new domain name but everytime unsuccessful with the error 'Please try again'
Kindly review my account for the root cause.
Thank you both for letting me know about the troubles you're encountering with purchasing domains.
@divawoods, what does the error message that you're receiving say on your end? In order to look into this further, can you please reply to me here with a screenshot of just the error message? Make sure that your personal information isn't included in this screenshot, as well. In the meantime though, I also recommend looking over the previous troubleshooting mentioned in this thread to ensure the error isn't tied to the way your phone number, or billing address, is formatted.
@gurrams, thanks for the screenshot! I'm going to send you an email shortly with more information so that we can look into this further. If you still need assistance with this, please reply directly to my email once you receive it.
I look forward to hearing back from you both soon!
Make sure you are not trying to buy premium domain[exmaple.store etc.,] because those word value fluctuate based on the market reach.
You may try to check with other domain registrars for the *price!.
Thanks @Rae for the clarification on my issue.
Other than above, also verify that you opted for the subscription plan even though you are on trail period.
*Note that Shopify does not charge you until trail period end date.
Thank you both for reaching out about this.
@Lysjaunes, can you please clarify what the error said on your end? Once I have more details on the error message you received, I can certainly help look into this further.
@Patilakshay, I appreciate you letting me know that you're having the same issue as the screenshot shared previously. I'm going to send you an email about this so that we can authenticate your account and look into this in more detail. Please make sure to reply directly back to my email once you receive it, and I'll be glad to provide more assistance with your domain purchase.
Additionally, thank you for following up with us all here @gurrams! I appreciate you sharing these details about your experience, as this may help other Community members resolve the issues they're having, too.
I am having the same problem, it wont let me purchase a domain and says
"please try again"
"Edit Store Information"
I have gone through all the details again and again but still comes up with the same problem
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