Problem Setting up Customer Portal (Fresh Theme)

Solved

Problem Setting up Customer Portal (Fresh Theme)

Felix_Ghys
Excursionist
29 0 6

Hi Everyone, 

 

I want to setup the customer portal on my website, but problem is that I cannot edit the content. 

Not a single letter of text appears. As a result, my customers will not know what to fill in the boxes. 

 

How can I resolve this problem? 

Right now, I have deactivated customer portal link on home page because it doesn't work correctly. 

 

Link to website: https://matubucoffee.be/

See screenshots for specific bug

 

Screenshot 2 - registration page.PNGScreenshot 1 - Login page.PNG

 

 

Thank you for your help

Accepted Solution (1)

SealSubs-Roan
Astronaut
938 70 91

This is an accepted solution.

Hi @Felix_Ghys !

 


Have you tried do some troubleshooting such us switching to a different browser, use a different device, and clear your cookies and cache? if yes, and none of those worked, I highly suggest that you reach out to theme developer so, they can further check your back-end theme and see where the issue is coming from.

Roan
Please let me know if it works by marking it as a solution!
Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials and a free plan.

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Replies 2 (2)

SealSubs-Roan
Astronaut
938 70 91

This is an accepted solution.

Hi @Felix_Ghys !

 


Have you tried do some troubleshooting such us switching to a different browser, use a different device, and clear your cookies and cache? if yes, and none of those worked, I highly suggest that you reach out to theme developer so, they can further check your back-end theme and see where the issue is coming from.

Roan
Please let me know if it works by marking it as a solution!
Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials and a free plan.
Felix_Ghys
Excursionist
29 0 6

Thank you very much for your help!