Problem with Analytics / Shopify Report - no visitors anymore since 8th November

[chrisss06]

Hello, I have problem with my statistics since 8th of November.

Until 8th of November, I had in average 500+ sessions per day. After that, it sinked to 80-100.

There was some development done on my speed by a Shopify App, but they assured it was not coming from them. Also the app providing the Cookie Bar said the same thing.

Do you have an idea?

URL is mein-escooter.myshopify.com

KR,

[coxy2024]

Same problem with our store showing about 20% of the actual traffic being reported by Google Analytics, has happened before with Shopify and they fixed it a few days later without admitting anything was wrong. Annoying but still have sales coming in but my ads client thinks visits are down although they're not. 

[chrisss06]

Hi Coxy,

How did you make Shopify check it and fix it? Did you contact the support team directly?

[coxy2024]

It was just fixed after reading others had the same problem, looks like the latest issue is also now fixed today , numbers are back to normal.

[chrisss06]

You are lucky.. On my side there has been no change for the last 10 days despite my messages to the Shopify support team. I wonder if other people have the same issue, but it's really painful, even more during Black Friday. Still 20% of the real traffic shown..!