Problems with shopify pos after August 2024 update

[VR2003]

Since the August 2024 update we have had issues with our Shopify POS on our ipad.  When we use our socket scanner to scan some items of stock it is saying "barcode not recognized" even though it is in our admin and our POSgo will scan it without problems. These are items that scanned fine before the update.  Our tile we have to sell gift cards also is not working anymore since the update.  We tap on it and it just has a bar going back and forth instead of going to variant screen.  I have made sure all products are active in admin, we have force restarted the app  and we have double checked the upc that don't scan. Any advice would be appreciated.  We just started with shopify and have brand new ipads that we run it on. We have also tried reconnecting the socket scanner.  The issue is it's only happening with some of our inventory. Any help is appreciated.

[Imogen]

Hey there, @VR2003! Thanks for taking the time to reach out to the Shopify Community Forums with your POS issues that you've been experiencing. My name is Imogen. It's good to meet you!

It sounds like you have a couple different issues that you're experiencing related to your scanning hardware, but also the POS app and your tile setup. What I recommend you do is reach out to our Retail Support Team directly through your POS App so we can assist you with troubleshooting these issues! Within the POS App, you can click the 'more' menu, then 'support', then 'contact support' and find an email and additional contact information that you can use to connect with our Retail Specialists. They'll be able to get you authenticated and then dig into these issues more deeply than we can here in the Community in order to help you get these usage issues resolved.